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Ergoflex

Feedback for Ergoflex has been compiled from 1682 customer reviews

DateProductScoreCustomer Comment
UK Standard Double
Service:
++
Product:
++

Great bed, sleeping much better and not moving around!

UK Standard Double
Service:
+
Product:
+

Service rating : The product was delivered on the day and time agreed, and all the warnings about the product; the newness smell of foam and protection products took about a week to be acceptable and after 3 months there is still an odour, also the mattress really cannot be used for the first 24 hours after delivery.
Product : I bought the mattress because I suffer from a bad back but for he first week of using the mattress it actually made my back worse. I now sleep with a pillow between my knees and now sleep comfortable and my back feels good. After 3 months there is still a foam smell but I am now used to it.

UK Standard King-Size
Service:
++
Product:
++

Service rating : The delivery was on time and well packed
Product : Very comfortable and we do not feel as hot during the warmer summer nights. Relly glad we bought the mattress

UK Standard King-Size
Service:
++
Product:
++

Service rating : Efficient ordering & delivery process
Product : Very comfortable.

UK Standard King-Size
Service:
++Product:
+Latest:Service++
Product:++

Service rating : Excellent, do you have different firmness on memory foam mattress if so it would have been nice to know, this one is much softer than the last one I got from you
Product : It's not as good as the last one I purchased from you about 6 years ago, this one is much softer I prefer the more rigid one


On 07-Jul-2015 the supplier responded:
Product :
Thank you for your feedback. I've asked our customer service manager to contact you directly to look into this, as the mattress should feel the same as the mattress you purchased 6 years ago - although using a mattress protector and a different type of bed base can sometimes alter how firm or soft the mattress feels. We'll be in touch today to resolve this for you.
I'd also like to thank you for returning to Ergoflex to purchase a second mattress.

We're delighted to hear that you are still enjoying the mattress you purchased from us 6 years ago.


Best regards,
Ergoflex Customer Service


On 09-Jul-2015 the customer changed their rating and added:
Excellent, second purchase due to separation (marriage) 1st purchased 2006 still just as good. I made a mistake both mattresses are the same I went and confirmed this yesterday

See this exchange on Feefo
UK Standard Double
Service:
++
Product:
++

Service rating : Great delivery, great product
Product : Great mattress, cool and comfy - even in a heatwave.

UK Standard Double Memory Foam Mattress
Service:
++
Product:
++

Service rating : Very quick service.
Product : Transformed our sleeping. This is our second matress, we were so impressed.

UK Standard Double
Service:
++
Product:
++

Service rating : All information needed on website, delivery quick. Service excellent .peace of mind when buying through their website.
Product : Arrived well packaged, took alittle getting used to , but hey no more aching body best nights sleep . Price excellent .

UK Standard King-Size
Service:
++
Product:
+

Service rating : Very efficient with delivery and communication
Product : Was expecting this to be a little softer, but is quite firm. The negative is that you sweat a lot. It is also very difficult to manoeuver with regards bed making. To be honest, I don't seem to be having any better quality sleep than before :-(


On 07-Jul-2015 the supplier responded:
Product :
We're sorry to hear that you are not having a better experience with your mattress. I've requested that our customer service manager get's in touch as we're confident we can help to improve on your experience this far. Thank you for taking the time to leave feedback - we really value and appreciate all customer feedback, whether good or bad. Listening to our customers helps us to improve and we genuinely value your comments.

Kind regards,

Ergoflex Customer Service

UK Standard King-Size
Service:
++
Product:
++

Service rating : Prompt delivery with no complications
Product : Very comfortable, the best mattress we have ever had

UK Standard Single
Service:
++
Product:
++

Service rating : Very good service.
Product : I am very pleased with my purchase. It is very comfortable.

UK Standard King-Size
Service:
++
Product:
++

Service rating : Fine
Product : Took me a little while to get used to it, but very happy with the product

UK Standard King-Size
Service:
++
Product:
++

Service rating : Great service. From placing my order to delivery of the mattress everything went very smoothly.
Product : As this was the first time we've had a memory foam mattress I read all the reviews prior to taking the plunge. Having done so, with regard to our main concerns, the 'odour' mentioned although apparent on unwrapping the mattress quickly disappeared and neither of us find it to be too warm Admittedly it took a bit of getting used to but well worth perseverance. I can say that this by far the most comfortable mattress we've ever had and I highly recommend it.

UK Standard King-Size
Service:
++
Product:
++

Service rating : Quick simple, fast and efficient
Product : Both me and my wife are very happy with our new bed,. Best mattress we have ever had.

UK Standard King-Size
Service:
++
Product:
++

Service rating : Efficient and excellent service.
Product : Slightly apprehensive initially as untried. Although recommendations provided reassurance it wasn't until the mattress had been delivered and filled out that we had a "Eureka" moment! Fantastic product, far superior comfort, would recommend.

UK Standard Double
Service:
++
Product:
++

Service rating : Great service goods delivered when requested and no issues
Product : so good i purchased a super king

UK Standard Double
Service:
++
Product:
++

Service rating : Excellent Service
Product : Exceptional product and really good value

UK Standard Single
Service:
+
Product:
+

Service rating : efficient
Product : OK wouldn't buy again though as mattress too short for my son. Have two other sons who need a mattress upgrade but it is too short for all of them otherwise product good - it's a shame but standard mattresses definitely slightly longer in length.

UK Standard Double
Service:
++
Product:
++

Service rating : Very fast delivery
Product : Fantastic

UK Standard Double
Service:
++
Product:
++

Service rating : good service
Product : great bed very comfortable


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Ergoflex Limited: 2 Maling Court, Union Street, Newcastle upon Tyne, NE2 1BP.
Company registration number: 6187613. VAT number: 917666001
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