Phone for free 0800 024 1122 0800 024 1122

9am - 6pm - Mon - Fri

Your Basket
0 items - £0.00
Free Delivery & Returns  |  Next Day Delivery  |  30 Night Home Trial  |  Saturday Deliveries  
Buy Ergoflex Mattresses in Europe Buy Ergoflex Mattresses in Australia Buy Ergoflex Mattresses in USA

The Ergoflex™ 10-year Warranty

Every Ergoflex™ Memory Foam Mattress comes with a 10-year manufacturers warranty*, which covers any material or workmanship defect arising in that period. We will repair or replace any Ergoflex™ Memory Foam Mattress found to be defective at our discretion.

Fill in the form below for guarantee registration:

We will send the confirmation to this address.

This can be found on the white label sewn into the outer edge of the underside of the mattress cover. The white label is sewn into the seam of the zipper and is located above the blue fire safety label.

First name*
Last name*
Address 1*
Address 2
If Republic of Ireland, check this box
Product purchased/Where from*
Date of purchase*
Invoice/Order No*
Lot Number*

* indicates mandatory field

Full Warranty Information

Ergoflex™ warrants your Visco-Elastic mattress for a period ten (10) years* against defects in workmanship and materials. Your Mattress will be replaced or repaired, at our option, should it be found defective due to faulty workmanship or structural defects. This includes any deterioration of the main memory foam layers, with an indentation of more than one inch (1") not associated with a sag in the foundation, box spring, platform or cool sleep airflow layer. If such a defect appears during the ten (10) years* of this warranty, we will, at our option, either repair or replace the Mattress. It is understood that this does not include normal increase in softness in the foam, which can occur during normal breaking in and with continued on-going use, or in lessening of the gradual recovery aspect of the foam. This does not reduce the continual pressure reducing and pressure relief properties of the Mattress. Substitution or use of improper foundations, platforms or other bases upon which the Mattress is placed, may result in damage to the product. Ergoflex™ mattresses are manufactured to the highest standards in order to provide consistently excellent performance, however the variable nature of memory foam and the layered composition of the product may result in a sizing tolerance of up to 10%.
Should an improper base be utilised by the consumer, causing the product to default, the warranty may be voided. The cover on the Mattress is warranted for two (2) year against defects in material or workmanship.

Ergoflex™ advises that its mattress products are suitable for individuals up to 18 stone in weight (approx. 114kg or 252lbs) and couples of combined weight 30 stone (approx. 190kgs or 420lbs). Ergoflex™ hereby accepts no responsibility for any loss of performance experienced when these weight guidelines are not followed.

This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident and or neglect; including burns, cuts, water damage, smoke damage, bodily fluid contamination, stains, or is otherwise abnormally soiled or unsanitary. This warranty is valid only to the original purchaser of the product as indicated on the original sales invoice and registration below. The Tag must not be removed from original product as this identifies the product regarding warranty and original invoice is required and is the only acceptable proof of purchase. This warranty gives you specific legal rights and you may also have other rights that vary from country to country.
In order to provide the most optimum sleeping surface this premium product contains only the finest quality materials. We do not warrant our product as a remedy for any specific medical condition and do not warrant against any complications resulting from the use or inability to use this product. We do not warrant individual comfort preferences, sheet fit or height issues resulting from purchaser's bed frame size or headboard style. Should this warranty be exercised and your product replaced and/or repaired the warranty will not be extended or renewed. Terms and service related in this warranty shall be the consumer's sole and exclusive remedy should the product fail during the time frame stated here in. We make no warrant beyond those terms and conditions stated. Please retain this warranty and your original invoice for ten (10) years. Contact Ergoflex™ regarding any warrantable issues.

*Full 10 year guarantee is subject to product registration with Ergoflex™ within 30 days of receipt of your product.
To register your product now go to and fill in the guarantee registration form.
Ergoflex™ Ltd - - T: 0845 450 2338 -

Why wait? Enjoy as early as tomorrow!

Copyright © Ergoflex™ 2016
Ergoflex Limited: 2 Maling Court, Union Street, Newcastle upon Tyne, NE2 1BP.
Company registration number: 6187613. VAT number: 917666001
Registered in England.

Ergoflex on Facebook Ergoflex on Twitter Ergoflex on Google+ Ergoflex on YouTube Ergoflex Blog RSS Feed

Sitemap | Reviews | Sleepcentre | Also available in: Ergoflex around the world