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Ergoflex - Memory Foam Mattresses
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Why wait? Enjoy as early as tomorrow!

Delivery of your Ergoflex Memory Foam Mattress

If your item is in stock, we can usually deliver within 1/2 days from the point of placing your order. (If ordered Mon - Thurs, before 2pm).

Should you wish to select a specific delivery date, whether it be the following weekday (for orders placed online before 2pm), or a date in the near future, you can do so at the point of placing your order via the website.

TNT - sure we can

Saturday deliveries are also available for customers residing in Zone 1 at a cost of £44.99.

If you live in Europe, please email us with your address details and we will get a specific quote from our courier for you.

Please see the map below to understand the cost of delivery to your area and the lead time from dispatch to delivery.


Delivery

Delivery Options

Delivery Zone 1 Zone 1 Next day delivery* £29.99
Saturday delivery £44.99
Saturday delivery is not available in the following areas:AB23, AB30-AB99, IV, KW1-14, PA21-40, PH19-40, PH41 SECTOR 4 & PH49-50.
Delivery Zone 1 Key
Delivery Zone 2 Zone 2 2-3 day delivery* £44.99
Applies to the following postcodes:
IV - All postcodes
KW - All postcodes
PH19 - 26. PH30 - 40, PH41,
PH49 & PH50
PA34, PA37, PA38, PA39 & PA50, PA 65-76
Delivery Zone 2 Key
Delivery Zone 3 Zone 3 Email your address details or call us for a quote Delivery Zone 3 Key

Accepting Deliveries

When you receive your parcel(s) please thoroughly check for any damage which may have been caused in transit. If your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for refusal. Reporting this type of damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge. Also, please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of products received. Also please check that you have the correct size mattress before you accept delivery, the dimensions are clearly indicated on the box. If it is not the correct size mattress, then please refuse delivery.

(If the box is damaged it is likely that the mattress inside will be ok. If however the box has puncture marks or is wet then it is possible that the item inside is damaged and you should refuse delivery.)


Will the courier call me prior to delivery or give me an ETA?

Unfortunately we are unable to ask the courier to call you prior to the delivery. To ensure the delivery is successful, we will send an email and SMS message (provided a mobile number is given at checkout) on the evening prior to delivery (after 6pm). This will contain the telephone number of the courier and consignment number of the parcel so you can call the courier on the morning of the scheduled delivery to impart any special instructions you may have. We will also send you an email providing a link to TNT's website and their parcel tracking facility.


What if I'm not at home when the courier attempts to deliver?

If for any reason you are not at home when the courier tries to deliver, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot. Alternatively, if possible, leave a signed note on your front door instructing the courier to leave the item with a neighbor. We are unable to leave goods which are unsigned, for insurance reasons. Please contact the depot within 24hrs, as your goods will be shipped back to Ergoflex.


I live in a multi-storey building, will the courier bring the item up to my property?

Our carriers insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high rise building, then delivery will be made to the first front door of the building.


Special conditions for courier:

*Zone 1: We can't guarantee your selected date for delivery will be successful although TNT currently deliver on the selected date 98% of the time
*Zone 2: The 2/3 day lead time is approximate and will be accurate in the majority of cases.
*Zone 3 & Europe: Often this can take up to 5 days and is impossible to guarantee a specific date of arrival.


Why wait? Enjoy as early as tomorrow!

Copyright © Ergoflex® 2014
Ergoflex Limited: 2 Maling Court, Union Street, Newcastle upon Tyne, NE2 1BP. Registered in England
Company registration number: 6187613. VAT number: 917666001
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