Customer Services

Our Commitment to You

At Ergoflex^® we're committed to providing three things to our customers - quality products; great value; and friendly, efficient customer service.

• Quality products

All of our products are meticulously designed and developed to offer the highest standard of quality and performance. We strongly value our relationship with our customers, and one of the most effective ways to maintain this is by providing products that exceed expectations - we don’t believe in selling poor quality products that would erode trust in the Ergoflex^® brand.

• Value

We work hard to keep the price of our products as low as possible, in order to provide the best value for money. Ergoflex^® products are incredibly competitively priced against genuine high-end alternative brands, and offer premium memory foam performance at an affordable price. While there are cheaper options out there, none of these can compete when it comes to quality.

• Friendly and efficient customer service

Communication is at the heart of good customer service, and we know how important it is to be able to speak to a real person when you need to. That’s why we have a dedicated helpline that’s staffed by informed, friendly and helpful specialists. If telephone isn’t convenient, our email-based response process is just as efficient in answering any queries you might have.