What do I do when it arrives?

We advise that you open the box and remove the mattress, as this makes it easier to carry the mattress to the room you plan to use it in. If you plan to open and install your mattress at a later date, we recommend keeping it compression packed for a maximum period of 4 weeks from initial delivery.

(Removing the mattress from the box makes it easier to carry and manoeuvre around your home.)

It is advisable to take the mattress into the room it is to be used in prior to opening the clear, plastic cylindrical packaging. (Once this is removed, the mattress will unfurl and become more difficult to carry.) Please take great care in opening the plastic mattress packaging, if using a knife or sharp implement it is important to ensure you do not cut or nick the mattress itself.

Once you have removed the first layer of plastic packaging the mattress will unfurl. On opening the second layer of vacuum-sealed packaging, the mattress will immediately start the process of recovering to its natural depth and shape.