General FAQs

Are Ergoflex^® memory foam mattresses suitable for people with a bad back?

Yes, the Ergoflex^® memory foam mattress moulds itself to the shape of your back - relieving pressure points and giving you a more comfortable night's sleep.

Is the mattress I want currently in stock?

The Ergoflex^® website shows the availability of each mattress. When a mattress is out of stock there is a red information box on the mattress detail page, notifying the expected arrival date of the next consignment. You can still place a pre-order when a mattress is out of stock.

Are your mattresses compression packed, rolled and boxed?

To ensure we can be as competitively priced as possible, Ergoflex^® vacuum compress, roll and box all mattresses dispatched in the UK. This ensures unnecessary transit costs are kept to a minimum, and in no way harms or damages the mattress. This also makes it considerably easier to manoeuvre the mattress up stairs, round tight corners and through doorways in the recipient's home.

Will vacuum packing damage my mattress?

Contrary to mis-information available elsewhere online, the vacuum packing process will not damage your mattress in any way. If it did, we'd be refunding thousands of customers each year. Ergoflex^® use the very latest packing and processing technology and guarantee that the vacuum packing procedure will in no way damage the mattress you receive. This is evident on opening the mattress, as it will recover quickly back to its correct depth and the outer cover will be taut and uncreased.

Do we take away your old mattress when your Ergoflex^® mattress is delivered?

As Ergoflex^® uses an external delivery contractor we currently do not remove your old mattress. This results in savings that we pass directly on to the customer.

Do I ever have to turn an Ergoflex^® memory foam mattress?

Standard sprung mattresses need to be turned to prevent and delay the sagging that occurs through time. Like all memory foam mattresses, Ergoflex^® memory foam mattresses are manufactured to be laid one side up only, to achieve the body-moulding performance for which they are designed. We recommend rotating your mattress 180 degrees every 3-6 months.

Can you buy Ergoflex^® mattresses in shops?

Currently, Ergoflex^® does not have any licensed stock in the retail channel. This may change in the near future, however the internet-only business model allows us to retail our products at the lowest possible price direct to our customers.

Is there a maximum weight for users of Ergoflex^® mattresses?

To ensure ongoing maximum performance from your Ergoflex^® mattress and longevity of use, we recommend as a precaution that the mattresses are suitable for persons up to 18 stone in weight (approx. 114 kg or 252 lbs) or 30 stone for combined weight (approx. 190 kg or 420 lbs). If you do exceed this weight and would like to purchase an Ergoflex^® mattress, please contact our sales team direct for advice on the composition that would suit you best.

Can an electric blanket be used on an Ergoflex^® memory foam mattress?

No. Ergoflex^® memory foam mattresses are temperature sensitive, meaning that the heat from an electric blanket could deform the visco-elastic foam and damage the body-moulding performance.

Is it ok to use a mattress protector with an Ergoflex^® mattress?

It is fine to use a mattress protector with any of our mattresses, but they are likely to make the mattress feel firmer and less comfortable. This happens as the mattress protector acts as a barrier between the user and the top layer of temperature sensitive visco-elastic memory foam. The less barriers that exist between the mattress and the heat emanating from the user, ensures that the foam softens and moulds to the body providing the luxurious and comfortable experience that Ergoflex^® mattresses are known for. Don't forget that every Ergoflex^® mattress has a removable, machine washable outer cover for added hygiene.

Will it work on an electrical adjustable bed?

Yes, Ergoflex^® work with all types of bed bases, however we request that you double-check the dimensions of your electrical adjustable bed - most UK versions are 6ft 6", whereas UK standard single mattresses are 6ft 3".

Are Ergoflex^® memory foam mattresses suitable for iron or pine bed frames?

Yes - Ergoflex^® memory foam mattresses can be safely used with all types of bed, even adjustable electrics or divans. We would however advise that whilst it is ok to use Ergoflex^® memory foam mattresses with a slightly sprung bed base it will perform better on a stable platform. If using on a slatted bed base, please ensure the gaps between the slats are no wider than 2 - 3 inches.

How does the Ergoflex^® memory foam mattress compare to a sprung mattress?

Standard sprung mattresses, in essence, are made up of metal coils designed to support the weight of your body. While comfortable to an extent, these coils are simply unable to provide direct support to all pressure points, and can result in muscular and skeletal aches over time. A lack of support to a key pressure point will cause you to toss and turn in order to find a more comfortable position, disturbing your night's sleep and distressing your body. Ergoflex^® memory foam mattresses are designed to shape to your body, giving direct support where you need it most and providing a deep, restful sleep.

I usually get warm at night - will an Ergoflex^® memory foam mattress help this?

Although memory foam mattresses have the ability to retain body heat more efficiently than standard mattresses due to their composition, Ergoflex^® memory foam mattresses have an open cell structure to allow air to circulate freely through their layers. In addition to this, Ergoflex^® memory foam mattresses contain a unique 'cool sleep' air flow system for increased comfort.

Can I wash an Ergoflex^® memory foam mattress?

Due to its complex composition, we don't recommend washing an Ergoflex^® memory foam mattress. However, the deluxe removable Jacquard outer cover is fully machine-washable.

Can you feel the difference between varying densities of memory foam mattresses?

Yes. The higher density of a memory foam mattress , the more support and body-moulding performance it offers. There is a massive difference in densities in the memory foam mattress market, with the lowest priced examples ranking at around 2lb mark, and the very highest priced around 5lb. Ergoflex^® memory foam mattresses use 5.3lb (85kg/m3) density foam, offering a high quality performance at a remarkable price. See our Ergoflex^® Mattress versus Market Leader page for more information on this.

Why do memory foam mattresses vary so much in price?

Memory foam mattresses vary in price due to the huge differences in quality between manufacturers. Every Ergoflex^® memory foam mattress has been produced to exacting high standards, with optimum composition. See our Ergoflex^® Mattress versus Market Leader page for more information on this.

How can I be sure that Ergoflex^® memory foam mattresses are the best available?

We believe that Ergoflex^® memory foam mattresses are the best value high quality memory foam mattresses. See our Ergoflex^® Mattress versus Market Leader page for a direct comparison between the highest price equivalent.

I have not tried an Ergoflex^® memory foam mattress, so why should I buy one from a website?

The high quality composition of Ergoflex^® memory foam mattresses mean that they are among the very best on the market and, combined with their outstanding price, represent what we believe to be the best value choice. We have made as much information as possible available on the website to help you come to a buying decision - see our Ergoflex^® versus Market Leader page for more details. All Ergoflex^® memory foam mattresses come with a *10-year guarantee.

I need to know more about memory foam before making a purchase.

See our Ergoflex^® versus Market Leader page for a full explanation of what memory foam is, how it works, how it can work for you, and how Ergoflex^® compares favourably to the most expensive alternative available.

Will the Ergoflex^® memory foam mattress last under constant use?

The quality and composition of the Ergoflex^® memory foam mattress ensure that it will provide years of optimum performance. Every Ergoflex^® memory foam mattress comes with a *10-year guarantee.

Do memory foam mattresses encourage 'bed-bugs'?

Bed-bugs, or dust mites, feed off discarded skin cells and can be rife in the interior of mattresses. Standard sprung mattresses have a hollow core, which provide what amounts to a breeding ground for the bugs. Ergoflex^® memory foam mattresses have a solid core, with layered materials that offer a far-less attractive place for dust mites and other foreign matter. Most importantly, all Ergoflex^® memory foam are treated with anti allergenic solution. This treatment ensures both the mattress and the outer cover are hypo-allergenic and anti-microbial - free of dust mites and germs, and friendly for asthmatics.

What about allergies?

The solid core and layered materials of the Ergoflex^® memory foam mattress do not provide an ideal habitat for dust mites, unlike standard sprung mattresses. This makes the Ergoflex^® memory foam mattress suitable for those with dust allergies. Most importantly, all Ergoflex^® memory foam mattresses are treated with UltraFresh. UltraFresh treatment ensures both the mattress and the outer cover are hypo-allergenic and anti-microbial - free of dust mites and germs, and friendly for asthmatics.

I don't feel like I'm getting a good night's sleep. Can Ergoflex^® memory foam mattresses help?

Yes. The high quality Ergoflex^® memory foam mattress is specifically designed to promote comfortable sleeping, and as the mattress shapes to the contours of your body your pressure points are relieved, whilst promoting healthy and active blood circulation to all parts of the body.

Why does memory foam discolour through time?

All memory foam changes colour slightly through age, as part of its natural oxidization process. This does not affect the performance of the memory foam mattress in any way whatsoever.

How and why is the Ergoflex^® mattress so competitively priced?

In the UK we are currently an internet only business. This enables us to sell our mattresses directly to the customer at the lowest possible prices. At present we also only sell one type and style of memory foam mattress in the UK, again ensuring we are as commercially efficient as possible and can guarantee the lowest possible retail prices. The current depth, density, firmness rating, layering and overall composition of the Ergoflex^® UK mattress is however what we believe to be the optimum performing mix of materials for the mass market.
 
Things may change in the next 6 - 12 months when we start to license stock in the retail channel. This will give customers the opportunity to spec their mattresses bespokely and try the Ergoflex^® mattress out in the shops. However the advent of this and other consumer benefits such as interest free credit purchase plans and 60 day home trials will unfortunately be reflected in substantially higher prices to maintain commercial viability.

Will the Ergoflex^® pillow fit in a standard pillowcase?

Yes. The Ergoflex^® pillow is a standard size measuring 65cm x 45cm. It will however perform better in a large pillowcase that provides ample room for it to mould and shape to the contours of the neck and head. All memory foam products need good air circulation to correctly mould to your body, so we recommend using a slightly larger pillowcase where possible to ensure optimum performance.

Ordering and Delivery FAQs

Can I choose the delivery time or date?

When you place an order on the website, you can select a convenient delivery date of your choice. Select the zone that you live in on our delivery map, and choose weekday or Saturday delivery. Online orders placed for items in stock, before 2pm, Monday to Thursday, will be delivered the following day. If this in inconvenient, you can choose a future delivery date during the checkout process.

When ordering an item that is out of stock, the estimate consignment arrival date is clearly indicated in a red box on the mattress detail pag e.

Ergoflex^® uses an external courier company for deliveries, therefore we cannot guarantee delivery on the exact specified date. However, TNT currently provide a 98% successful delivery rate for all customers in Zone 1.

I live in a multi-storey building, will the courier bring the item up to my property?

Due to insurance policy reasons our couriers are only permitted to deliver your item(s) to the front door of your building. Every Ergoflex^® mattress is delivered vacuum-packed in order to be as easily maneuvered as possible.

What happens if I'm out when my Ergoflex^® mattress is delivered?

The courier will leave a card at your house with the consignment number and a contact telephone number. You must call within 24 hours to re-arrange delivery at a more convenient time, free of charge. If you fail to make contact with the courier the items will be shipped back to Ergoflex^® - unfortunately you will be charged again for re-delivery.

What if I'm not at home when the courier attempts to deliver?

If you aren't available to take delivery of your Ergoflex^® memory foam mattress on the designated date, the courier will leave a card that details the consignment and instructions for arranging re-delivery or collection from their depot. In these cases we advise contacting the depot within 24 hours of delivery, as the consignment will be sent back to Ergoflex^®.

Will the courier call me prior to delivery or me an ETA?

Unfortunately we are unable to ask the courier to call you, but we do provide an email and SMS (if a mobile number is provided at the checkout stage) on the evening prior to delivery. These contain the telephone number of the courier and the consignment number of the delivery, as well as a parcel-tracking link for TNT's website.

What happens when I place an order online?

We have made every effort to make the online order process as simple and convenient as possible.

When you complete your online purchase you will receive an automatic email receipt.

Once your purchase has been fully confirmed, you will receive another email from Ergoflex^® that confirms the delivery date that you have selected, or any alternative delivery arrangements. Please note that optional delivery dates are only available for customers in Zone 1.

On the evening prior to your designated delivery date, at around 7pm, you will receive an email containing the courier's telephone number, a consignment number and a link to a parcel-tracking facility on TNT's website. If you provided a mobile number during the check-out process you will also receive this information via SMS. Please note that this applies only to customers in Zone 1. Customers in Zone 2 and Zone 3 will receive an email with their consignment number and international courier telephone number at a later point).

What happens when I place an order over the phone?

We know that online ordering isn't convenient for everyone, so we have made it just as easy to place orders over the phone. Our order line is available on 0845 450 2338.

When placing an Ergoflex^® memory foam mattress order over the phone, the same confirmation processes apply as ordering online. However, the order will not be processed and confirmed for up to 24 hours, so the delivery and confirmation emails will be delayed slightly.

Installation FAQs

Why do you compression pack your mattresses?

Your new Ergoflex^® memory foam mattress will arrive boxed, and very compact. All of our mattresses are compressed, vacuum sealed, rolled and boxed. We use the very latest technology in this process ensuring this will in no way compromise or damage your mattress. We also find this packaging process considerably reduces damage that can often be caused to a full size mattress when in transit or dispatched for delivery via third party courier.

What do I do when it arrives?

We advise that you open the box and remove the mattress, as this makes it easier to carry the mattress to the room you plan to use it in. If you plan to open and install your mattress at a later date, we recommend keeping it compression packed for a maximum period of 4 weeks from initial delivery.

(Removing the mattress from the box makes it easier to carry and manoeuvre around your home.)

It is advisable to take the mattress into the room it is to be used in prior to opening the clear, plastic cylindrical packaging. (Once this is removed, the mattress will unfurl and become more difficult to carry.) Please take great care in opening the plastic mattress packaging, if using a knife or sharp implement it is important to ensure you do not cut or nick the mattress itself.

Once you have removed the first layer of plastic packaging the mattress will unfurl. On opening the second layer of vacuum-sealed packaging, the mattress will immediately start the process of recovering to its natural depth and shape.

Can I use my mattress the same day it is delivered / opened?

Yes. The recovery process will take a maximum of 4 hours, and the mattress is fine to use the same day it is first unpackaged.

Why is there a distinct odour coming from my new mattress?

Whilst for some this can be a little unpleasant, it is entirely safe, normal, and to be expected. It is also amplified to some degree, as the mattress has been vacuum-sealed and packaged. This is however one of the major factors in Ergoflex^® being able to provide such a high specification mattress at a very competitive price. Newly manufactured visco-elastic foam has a distinct odour that will dissipate over a short period of time when exposed to air. To expedite this process you can remove the outer cover and machine wash whilst airing the mattress for a day or two prior to use. We find however that the majority of customers will use their new mattress on the first evening of receiving it.

Caring for your mattress FAQs

Do I ever have to turn an Ergoflex^® memory foam mattress?

Standard sprung mattresses need to be turned to prevent and delay the sagging that occurs through time. Like all memory foam mattresses, Ergoflex^® memory foam mattresses are manufactured to be laid one side up only, to achieve the body-moulding performance for which they are designed. We recommend rotating your mattress 180 degrees every 3-6 months.

How do I keep my memory foam mattress free of dust mites or 'bed-bugs'?

Bed-bugs, or dust mites, feed off discarded skin cells and can be rife in the interior of mattresses. Standard sprung mattresses have a hollow core, which provide what amounts to a breeding ground for the bugs. Ergoflex^® memory foam mattresses have a solid core, with layered materials that offer a far-less attractive place for dust mites and other foreign matter. Most importantly, all Ergoflex^® memory foam mattresses are treated with anti allergenic solution. This treatment ensures both the mattress and the outer cover are hypo-allergenic and anti-microbial - free of dust mites and germs, and friendly for asthmatics.

Can I wash an Ergoflex^® memory foam mattress?

Due to its complex composition, we don't recommend washing an Ergoflex^® memory foam mattress. However, the deluxe removable Jacquard outer cover is fully machine-washable.

Should I rotate the Ergoflex^® mattress?

We recommend that you rotate your Ergoflex^® mattress (top to bottom) around every three months, in order to aid longevity of the memory foam performance.